Warranty
Warranty Policy – Handmade Custom Knives
Thank you for choosing our handmade custom knives. We take great pride in the craftsmanship and quality of every blade we produce. Each knife is hand-forged and finished with care, and we stand behind the quality of our work.
Limited Lifetime Warranty
We offer a Lifetime Warranty on all of our handmade knives, covering manufacturing defects in materials and craftsmanship for the life of the product.The lifetime of your product depends on how you take care of it.
What Is Covered:
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Structural defects in the blade, handle, or fittings due to faulty materials or workmanship.
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Improper bonding or failure of adhesives used in handle construction under normal use.
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Blade fractures or warping that occur during normal use due to improper heat treatment or steel defects.
If a manufacturing defect is confirmed, we will repair or replace the knife at our discretion, free of charge.
What Is Not Covered:
This warranty does not cover damage caused by misuse, abuse, negligence, or normal wear and tear. Examples of this include but are not limited to:
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Normal dulling of the blade over time.
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Scratches, scuffs, patina, or discoloration from use.
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Rust or corrosion due to lack of proper care or storage.
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Damage from dropping, prying, throwing, or use outside of intended cutting tasks.
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Modifications or repairs made by anyone other than our authorized craftsmen.
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Using it as a screwdriver
Warranty Claim Process:
To file a warranty claim:
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Contact us at Jese@StetsonForge.com with a description of the issue and clear photos of the knife.
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We may ask you to ship the knife to us for inspection. Customers are responsible for initial shipping costs.
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If the issue is determined to be a manufacturing defect, we will cover return shipping and perform the necessary repair or replacement.
Proper Care and Maintenance:
To ensure your knife lasts a lifetime, please follow our care instructions, including:
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Regularly cleaning and drying of the blade after use.
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Storing in a dry environment.
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Sharpening with appropriate tools and techniques.
*Failure to maintain the knife properly may void the warranty.
